Privacy Policy
This Privacy Policy ("Policy") explains how Uniqore LLP ("Uniqore," "we," "us," or "our") processes personal data. It also sets out the terms of your consent to data processing, our use of cookies, and how we send marketing communications. The Policy covers your own personal data as a user ("you," "your"). The Customer (as defined in our Terms of Service at https://uniqore.ai/legal/terms-of-service/) is responsible under those Terms for the lawfulness of processing the personal data of its employees, clients, and other individuals.
1. Who We Are and Scope
1.1. The operator of your personal data is Uniqore LLP (in Russian: ТОО «Uniqore»), BIN 260840038553 (the business identification number assigned to legal entities in Kazakhstan), registered address: 10/1 Rakymzhan Koshkarbayev Avenue, Non-Residential Premises 18, Saraishyk District, Astana 010000, Republic of Kazakhstan; email: hi@uniqore.ai; phone: +7 777 687 95 77.
1.2. This Policy applies to the uniqore.ai website, your account, the application, support, payments, and direct communications from Uniqore. The Uniqore product (the "Service") is intended for legal entities, sole proprietors, and individuals aged 18 or older who use it solely in their professional or business activities and not as consumers. The Service is not intended for personal, family, household, or other purposes unrelated to business activities, or for anyone under 18 years of age.
2. What We Collect
2.1. We may process:
- your first and last name, organization, job title, and work email address and phone number;
- the type of Customer and the professional or business purpose of use;
- the IIN of an individual or the BIN of an organization (the individual or business identification number assigned in Kazakhstan), the address, and other details needed for the contract, invoicing, payment, and mandatory accounting;
- account and pricing plan data, invoices, the amount, currency, period, reference, and status of payments, support requests, and selected settings;
- a token or masked details of your payment method received from the payment provider;
- IP address, date, time, device, application, account, organization, and session identifiers, and sign-in, error, and security logs;
- statistics on the use of features, models, requests, tokens, and cost;
- requests, correspondence, and other content you enter, as well as transcripts, classifications, summaries, and other results of processing.
2.2. We do not request a copy of your identity document, full payment card details, health information, biometric data, passwords, or state secrets, unless a specific feature and a lawful basis expressly provide for it. Full card details are processed by the payment provider; Uniqore is not supposed to receive or store them.
3. How We Use It
3.1. We process personal data to: confirm the permitted purpose of use; create and protect your account; conclude and perform the contract; provide, support, and bill for the Service; issue invoices, accept payments, and keep mandatory records; prevent abuse and incidents; fix errors; protect our rights; comply with the law; improve reliability based on technical, aggregated, or anonymized data; and send marketing communications only with your voluntary consent.
3.2. Your content is not used to train publicly available AI models without the Customer's separate consent. We may use technical, aggregated, and irreversibly anonymized information for security, analytics, and improving the Service.
4. Legal Bases and Your Consent
4.1. We process personal data based on the data subject's consent, the contract, a legal requirement, or another basis provided by the laws of the Republic of Kazakhstan. If we want to use data for a new purpose that is incompatible with the original one, we will obtain a new legal basis.
4.2. By checking a required box that is not pre-checked, you consent to Uniqore LLP collecting and processing your personal data listed in Section 2.1 for the purposes listed in Section 3.1, other than marketing.
4.3. This consent covers the following actions: collection, recording, organization, accumulation, storage, updating, retrieval, use, transfer to providers and outside Kazakhstan on the terms of Sections 5 and 9, blocking, anonymization, and deletion. Processing may be automated, manual, or both. This consent does not cover making your data publicly available.
4.4. Your consent remains valid until the purposes are achieved, until you withdraw it, or until the mandatory retention period ends. After you withdraw consent, we may continue processing if required by law, mandatory record-keeping, the defense of legal claims, or an outstanding obligation, and we may immediately disable the features or the account that need the data.
4.5. We record your full name, email address, type of Customer, confirmed purpose of use, the text and version of the document, the boxes you checked, and the date, time, and technical identifiers of the event. You confirm that the information you provide is accurate.
5. Who We Share It With
5.1. To operate the features you choose, providers of infrastructure, AI, speech recognition, email, payment, support, and integration services may receive data to the extent necessary. We do not sell personal data.
5.2. We keep the current list of providers in this Policy:
| Provider (legal entity) | Country of processing | Data | Purpose |
|---|---|---|---|
| Cloud infrastructure provider in the Republic of Kazakhstan | Kazakhstan | account, device tokens, logs, acceptance records, CRM cache | database hosting |
| netcup GmbH (VPS hosting, Coolify) | Germany | requests to the application server while they are processed; no database storage | application server hosting |
| OpenRouter, Inc. | United States | model requests: anonymized aggregates, "Manager #N" labels, and call audio and conversation text when speech analytics is enabled | AI models and speech recognition |
| Resend, Inc. | United States | email address, sign-in code | sign-in emails |
| Google LLC | United States | email address and Google ID, only when you sign in with Google | Sign in with Google |
| The Customer's CRM (Bitrix24, amoCRM) | under the Customer's own agreement with its CRM | portal data read on the Customer's instructions | data source for automations |
6. Retention
6.1. We retain account and contract data for the term of the contract and for the mandatory record-keeping periods and the periods needed to defend legal claims. We retain the IIN, BIN, invoices, and payment details for as long as required for mandatory accounting, tax, and other records. We retain integration data until it is deleted, the feature is turned off, or the technical retention period ends. Logs and backups are deleted according to our internal schedule. Retention periods are extended where required by law or because of a dispute or investigation; the data is then deleted or anonymized.
7. Your Rights
7.1. You have the right to know whether we process your data and the purposes, sources, categories, transfers, and retention periods of processing; to request correction, blocking, or deletion of your data where there are grounds for it; to withdraw your consent; to opt out of marketing; and to file a complaint with the authorized government body or a court.
7.2. To make a request, email hi@uniqore.ai with your name, your account email address, and your request. We may verify your identity and authority and will respond within the time limit set by law. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.
8. Security
8.1. We use access controls, protection of connection secrets, logging, backups, and organizational measures appropriate to the risk. We cannot guarantee absolute security. If an incident is confirmed, we will notify data subjects, customers, and authorities in the cases and within the time limits set by law.
9. Data Location and International Transfers
9.1. The database containing personal data is stored in the Republic of Kazakhstan.
9.2. You consent to the transfer of your data to the providers listed in Section 5.2, including cross-border transfer, where the feature you choose requires it. Transfers to a country that does not provide the required level of protection are made on the basis of this consent or another basis expressly provided by law. If a change of provider goes beyond the scope of this consent, we will ask for a new consent; if you refuse, the dependent feature will become unavailable, and we are not obligated to build a local alternative.
10. Cookies
10.1. Our website may use cookies and similar technologies for page loading, security, sign-in, sessions, and settings. These necessary cookies enable the functions you request; blocking them may prevent the website from working properly.
10.2. We do not enable analytics or marketing cookies that can identify you directly or indirectly until you make a separate choice. Silence or continued browsing does not constitute consent.
10.3. Before the website is published, we run a technical scan of its cookies. If only necessary cookies are used, the website says so expressly and does not show a sham consent banner. If there are non-essential cookies, the website lets you accept or reject them before they are set and change your choice later; the list of their names, providers, purposes, durations, and countries is published in the website interface or in this Policy.
11. Marketing Communications
11.1. Marketing is not a condition of registration or purchase. You agree to receive news, offers, surveys, and invitations from Uniqore through the email, phone, SMS, or messaging channel you choose only by checking a separate box that is not pre-checked.
11.2. For this purpose, we process your name, organization, job title, work email address and phone number, the channel and language you choose, the source and date of your consent, and information about delivery, opens, clicks, and opt-outs. Your consent remains valid until you withdraw it through hi@uniqore.ai, the unsubscribe link, a command in the message, or your account settings. We keep a minimal record of your opt-out so that we do not resume sending messages by mistake.
11.3. Messages about sign-in, security, payments, changes to the contract, and the operation of your account are service messages. We may send them without your marketing consent if they are necessary for the contract or required by law and contain no advertising.
12. Changes to This Policy
12.1. Each version of this Policy has a version number and a date. We may update this Policy when the Service, our providers, or the law change. We will ask for your consent again if the scope of what you consented to changes or if the law requires it. Previous versions are kept in our archive. The current version is published in English (https://uniqore.ai/legal/privacy/) and in Russian (https://uniqore.ai/ru/legal/privacy/).
13. Contact Us
13.1. For questions and requests, contact us at hi@uniqore.ai or +7 777 687 95 77. Our postal address is listed in Section 1.1.